In order to place an order on the site MAKI , MAKI Atelier, you do not need to register. On the object page you can read its description, find out what sizes and colors are available. Go to a specific object page to see all the details.
In a few minutes, you will receive an order confirmation e-mail. Showroom manager, Atelier will contact you for more information about convenient payment method, time of delivery or time of visiting the showroom.
Yes, you can use the mobile optimized version of our website.
Unfortunately, no. Each order is processed automatically and once it has been confirmed, no changes can be made electronically. In order to purchase additional products, make adjustments, you need to make a new order or contact the contact phone numbers (WhatsApp,Viber,Telegram), e-mail; to return unnecessary products, please read our return policy.
Unfortunately, once an order has been confirmed, it is automatically processed and cannot be cancelled. The parcel can be returned according to our refund policy.
Check that the payment data you entered are correct. If you want to pay for your order by credit card and problems continue to arise, we recommend contacting the bank that issued your card.
If you need further assistance, please contact us, we will be happy to help you.
MAKI, MAKI Atelier accepts the following payment methods:
Credit cards: Visa, MasterCard, Visa Electron;
The actual withdrawal of funds from your card occurs on the day the order is sent. Payment by cards Visa, MasterCard conducts processing center LiqPAY (Privatbank). Website MAKI does not receive and, accordingly, can not store your card data. A high level of security is provided by OTP (One-time Password) technology. Transactions are confirmed by a dynamic one-time password, which is sent via SMS.
You can also make payments to the Privat card through the service Privat 24. SWIFT transfers are also accepted. If it is convenient for you to choose these methods of payment, then specify it in the ordering process and the manager will provide you with the necessary information upon confirmation.
All returns are processed within 3 working days of receipt at our warehouse. During periods of heavy workload, processing times can be up to 7 working days. As soon as we process your refund, we will immediately send you a refund request to our bank and send you a confirmation email. The timing of your refund will depend on the payment method you used. Credit Card: It may take up to 14 business days from the date of receipt of your confirmation email to our bank to complete the transaction. How long it takes for funds to be credited to your account will depend on the policy of the institution that issued your credit card.
Dates of production of objects
All facilities are made on a case-by-case basis on the customer's request. Manufacturing time of each object is determined individually, as all deliveries are made in an order of live turn.
If there is a finished product, it is available for ordering on the website of the online store or review by prior agreement with the manager. Otherwise, the administration indicates an approximate delivery time of the finished object from the moment of its order.
You can make a refund of any product purchased on the MAKI website within 14 days from the date of order delivery. To do so, you need:
Due to customs restrictions, all returns must be shipped from the country to which the order was delivered.
You are responsible for the safety of your parcel and returned goods until it is delivered to our warehouse. Therefore, use traceable delivery methods and, if possible, insure your returned parcel. Keep your receipt and check. If you lose a parcel or any of the goods, you can contact a courier service to apply for a search.
When sending a parcel, you will need to fill in the customs declaration, which is provided by the courier service (in case of sending from another country): in the column "Description of the attachment" indicate the exact name and value of the goods you are returning.
Refunds will only be made if the conditions of the refund are met. If the refund does not meet the above requirements, the parcel will be sent back to the sender.